FAQ

How do I find my username and password?
Your SchoolNurseNet username and password are the same as your NASN website username and password. You can request a reminder. If your email is on file at NASN, a reminder will be emailed to you.

What is a profile? and how do I find it?
A profile is where you will manage and locate your photo, contact details, demographics, list of contacts, list of communities, list discussion messages you've posted, inbox messages from other individuals on SchoolNurseNet, privacy settings, email delivery preferences, and discussion list signature. You have two profiles: your main profile and your volunteer profile. 

How do I find my profile?
Sign into SchoolNurseNet. Find the profile link in the top right corner of the website. You have two profiles: your main profile and your volunteer profile. 

How do I add a profile picture?
Go to your profile. Find the button underneath the photo space or placeholder. You can upload a photo from your computer or from one of your social media accounts. 

How do I update my contact details?
Go to your profile. Find contact details and select the "pencil." You will be redirected to a profile form in the NASN database. Apply edits and use the buttons at the bottom of the page to save and then confirm your edits. You will move through several profile form web pages to complete the update.  

How do I update my bio and demographics?
Go to your profile. To update your bio and demographics, use the action buttons provided to add content or edit content. Note that some demographics cannot be edited because they are managed in the NASN database. The profile is a great place to keep your professional information current in case you need it for a resume or speaker bio. NASN uses some of the demographics in the profile to tell individuals about content that matches the individual's profile. You can control what others see in your profile by adjusting your privacy settings.

What are contacts and contact lists? 
A contact is another person on SchoolNurseNet that has accepted your contact request.  Contacts are added to a contact list. To add someone to your contact list, find the person in the directory and click on the contact request button. Once you have a contact list, you can find it in your profile under my connections. A contact list can save you time with searching for the same individuals again and again in the directory. You can also allow your contacts to see parts of your profile that are kept hidden to others by adjusting your privacy settings.  

What is a directory?
The main directory on SchoolNurseNet enables anyone logged into SchoolNurseNet to search for any contact in NASN's database of contacts or to search a subset of NASN members. In addition, each community has its own member list or member directory, which is a list of community  members. All directories maintain the privacy of individuals as set forth in the individual's privacy settings on SchoolNurseNet. 

What is a community? 
A community is a group of individuals organized around a common interest. At the heart of SchoolNurseNet is community. Communities enable participation in discussion lists, sharing of resources, and connection to community members.  

Will I automatically be added to any communities?
NASN members are automatically added to the All Member Forum and any of the four special interest groups they selected on the membership application or the NASN profile. If the NASN affiliate school nurse organization has a community on SchoolNurseNet, the members of this organization will automatically be added to it.

How do I join a community?
Find the communities menu option and select all communities. If you are eligible to join a community but haven't joined it yet, you should see a join button. 

Where do I find a list of communities I have already joined?
Find the communities menu option and select my communities. Click on the name of any community to enter the community and view its content, view a list of community members, post a message, upload a library entry, and more.

What is a discussion list?
A discussion list, also known as an email list or list server list, is the key component of a community on SchoolNurseNet. It enables community members to send questions and share experiences with all of the community members via email messages. Members of the community will have discussion list messages sent directly to their email inbox unless they choose the no email option for the community.

How do I reply to a discussion list message?
Each message from SchoolNurseNet includes a button that says reply to group. If you click this button, you can reply to the discussion list from your email program. There is also a link below each message that says reply to group online. If you click this link, you will be redirected to the SchoolNurseNet website where you can reply to the discussion. Another option is the button that says reply to sender. If you click this button, you will be redirected to the SchoolNurseNet website where you can reply to the sender only; not the entire discussion list.

How do I start a new discussion list message?
Each message from SchoolNurseNet includes a link that says post new message. If you click this link, you can start a new discussion list message from your email program. Every SchoolNurseNet discussion list has its own custom email address too. If you store this address in your email address book, you can find and use it anytime to start a new discussion list message from your email program. You can also start a new discussion list message on the SchoolNurseNet website. Find the participate menu option and select post a message.  

How do I stop or change how often I receive discussion list email? 
Go to your profile and select my account and then select community notifications. Scroll down until you see your list of community discussions. Choose real time, daily digest or no email for each of your community discussion lists. If you choose no email, you will still be able to enter the community on SchoolNurseNet, see the discussions, and post messages to the discussion list.  You will not receive discussion list messages directly in your email inbox. See the next question about the Consolidated Weekly Digest.

What is a Consolidated Weekly Digest?
You can have your discussion list messages delivered once a week in a Consolidated Weekly Digest. You can include more than one community in the Consolidated Weekly Digest too. To take advantage of this, go to your profile, select my account and then select community notifications. Scroll down until you see your list of community discussions. For the discussions you want added to the Consolidated Weekly Digest, select no email and check the Consolidated Weekly Digest check box. Scroll up and tell SchoolNurseNet which day of the week you want your Consolidated Weekly Digest delivered.  Be sure you do not choose Saturday or Sunday. Mail is not delivered from SchoolNurseNet on the weekend.

What it a library?
A library, also known as a resource library, is a component of a community on SchoolNurseNet. It includes library entries. Library entries can have one or more files. Files are added to the library in two ways: through a direct upload into the library on the SchoolNurseNet website and as attachments to discussion list email messages. 

How do I add a file to a community library?
Library entries are created in two ways. You can go to the community on SchoolNurseNet, find the participate menu option, and select share a file. You can also attach a file or files to a discussion list message. These attachments are stored in the community library too. Please note that library entries can have one or more files. If you attach more than one file to a discussion list message, SchoolNurseNet will create one library entry that has multiple files in it.  Library entries can be edited once they have been created. You can edit the library entry name, description, and the files attached to the library entry. To edit a library entry, find it in the library and then locate the actions button. In the actions button, you will find the edit option. 

What is the inbox?
You can send direct email messages to anyone on SchoolNurseNet by selecting the send message button on someone's profile. When you send or receive a direct message, the messages are stored in your inbox. Your inbox is located in your profile, under my account.  Please note that you cannot send a message to more than one person at the same time. To send a message to more than one person at the same time, the individuals would need to be organized into a community. 

How do I check and edit my privacy settings?
Go to your profile, select my account, and then select privacy settings. You can choose to allow components of your profile to be visible to the public, NASN members only, your contact on your contact list, or only you. It is advisable that you keep sensitive information such as your street address set to only you and that you keep the contact me options set to NASN members only. All other settings are up to your personal preference.

What are email preferences?
In addition to discussion list email messages, other messages can be sent through SchoolNurseNet. These are the messages that are stored in your inbox (see the inbox explanation above). These other messages are organized into groups called system emails, community emails, social emails, and promotional emails. System emails are generated from the the SchoolNurseNet software. Community emails are generated by NASN and NASN affiliate and community leaders. Social emails are not currently used. Promotional emails are very rare and are sent to individuals not having an NASN membership. You can opt out of community, social and/or promotional emails by going to your profile, selecting my account, and then selecting email preferences.  

What are community notifications?
Community notifications is another term for community discussion list email messages. To review your community notification settings, go to your profile, select my account, and then select community notifications. Scroll down until you see your list of community discussions. Before you make changes, please review the question above, How do I stop or change how often I receive discussion list email? 

Can I edit my discussion list signature?
When you post a message to a discussion list, SchoolNurseNet appends your discussion list signature. You can edit the signature in your profile. Go to your profile, select my account, and then select discussion signature. You can use the system merge fields that "pull" information from your profile or you can remove the system merge fields and manually enter your signature.