Ruth Hansten RN BSN MBA PhD is the author of seven books, numerous publications, and contributes to three
textbooks. Her mission is to promote healing and wholeness, transforming organizations through relationship
enhancement and skills development, and developing people through education and coaching. With 45 years of
experience in nursing, she brings both a practical and humorous approach to the essential work that healthcare
professionals do. For the past 25 years her national consulting practice has worked with nursing care delivery models,
critical thinking, delegation, management, and leadership skills, coaching, and interdisciplinary team development.
Dr. Hansten has developed a care delivery model and philosophy called Relationship
and Results Oriented Healthcare® (RROHC) and this model had resulted in better
patient outcomes, clinical indicators, employee engagement, provider satisfaction, and
healthcare employee retention. This model is described in her book The Relationship &
Results Oriented Healthcare Planning and Implementation Manual (2008) and The
Master Coach Manual for Relationship & Results Oriented Healthcare Program
(2014). Ruth’s doctoral research focused on critical thinking and clinical judgment and
she incorporates her research into her teaching and consulting strategies. In 2008 the 4th
edition of her Clinical Delegation Skills: A Handbook for Professional Practice book
was published, the first edition of which was granted the AJN Book of the Year award. The Nurse Manager’s Answer
Book and other books followed (http://www.amazon.com/Ruth-I.-Hansten/e/B001IR3H1S). Dr. Hansten contributes
to Zerwekh and Garneau’s Nursing Today: Transitions and Trends, LaCharity et al.’s Prioritization, Delegation, and
Assignment, and Kelly Vana and Tazbir’s Nursing Leadership & Management. She has been a Fellow of the
American College of Healthcare Executives. She has served as adjunct faculty for the University of Washington and
Seattle University Schools of Nursing, and has lectured or consulted at approximately 180 organizations, at times to
identify/improve nursing and patient safety issues. She has served as a Board of Directors trustee at a Pacific
Northwest medical center and on the AHA (American Hospital Association) Regional Policy Board.
Dr. Hansten’s education and coaching practice focuses on enhancing professional and leadership development for staff
nurses, managers, and executives. She is most proud of being voted “Boss of the Year” by the MWBA in Spokane, WA,
and one of the "Great Head Nurses” by the AJN in the 1980s, being selected as a Transformational Pioneer in
Nursing in 2011 by NWONE, and being a mom and grandma to 5 adults and 8 grandchildren. See www.Hansten.com,
and www.RROHC.com or Twitter (@Rhansten) or email Ruth@Hansten.com for more information